As a Swansea University student on a WOW (week of work) placement I have been lucky to experience first hand an insight into the running of such an important local business as The Dragon Hotel.
This week I have shadowed individuals from many departments and been delegated projects of an afternoon. I quickly realised the complex make-up of the Hotel and how essential it is for communication between departments to be fluid. A concept the hotel seems to have down to a T. This was obvious after I was invited to participate in the weekly heads of department meeting (HOD – one of the many thousands of acronyms to get your head around here!), where I presented my first project of the week: uniforms. I was involved in creating an order form for sizing and items to be ordered from every department. Another of my mini projects involved creating conference evaluation forms, where I was able to use my creativity and IT experience to develop something of use for the hotel.
Although I am sure I have only had time to see a snippet of the runnings of this establishment I feel I have gained a vast insight into the daily roles of many members of staff at the hotel. I have learnt an interesting range of new skills from this family orientated business including how to correctly lay a table for breakfast, and even how to test for chlorine and PH balance in a pool! Practical business management skills have also been a major part of my week taught by one of the loveliest and most staff orientated managers, Cath Garcia, whom I have been fortunate enough to shadow.
Being a student, you often forget what a hard day’s work feels like, but I must say that I have thoroughly enjoyed coming to the hotel this week, where I felt engaged and useful. (except for on reception with their complex booking system! – too much for a mere politics student) I would like to take this opportunity to thank all those individuals in all the different departments (that I could squeeze into my week!) for making me feel so welcome and part of the team from the offset. Having been asked by everyone if I am enjoying myself every day, with many members of staff being interested in my studies at university and occupied with helping me understand the running of their personal roles within the business, I will be sad to say goodbye to my new colleagues at The Dragon Hotel, although I will never be too far away for a visit (when student finances allow it – THEY DO A MEAN BREAKFAST!).